-Job Class Specifications-

City of West Covina

Classified
Class Specification
February 2007
COMMUNITY SERVICES OFFICER

Job Summary
Under general supervision, performs a variety of non-hazardous support duties and related administrative support tasks as a non-sworn, non-peace officer in an assigned division of the Police Department in Field or Traffic Patrol, Crime Prevention, Evidence, Administration, or Investigation. May be assigned other duties within the Police Department as designated by the Police Chief. Some assignments require shift work.

Essential Functions

Depending on assignment, duties may include, but are not limited to, the following:

1. In a uniformed assignment, investigates and writes a variety of crime reports when no suspect is present; investigates complaints and cites violations; prepares reports; investigates selected traffic collisions and other incidents as assigned.
   
   
2. Investigates selected cases of lost and found property; provides limited advisory assistance and referral services to victims and families.
   
   
3. Collects and preserves evidence in accordance with established procedures; performs finger printing; registers narcotic and sex offenders; inventories, tags, and disposes of evidence and found property, and maintains security; releases evidence to court and other parties and transports for analysis or disposal; organizes and conducts auctions.
   
   
4. Conducts public education safety classes and other crime prevention programs including the DARE program; schedules activities and provides liaison to participating agencies and groups; composes informational materials, newsletters, and public service announcements for a variety of media.
   
   
5. Issues parking citations; assists in the inspections of commercial vehicles; performs traffic control; reports observed traffic hazards; initiates impound action on abandoned vehicles; assists stranded motorists; may act as crossing guard.
   
   
6. May be assigned desk officer duties; provides skilled support in assistance to the public in person or by phone, providing information relative to departmental policy and procedures; creates records of crime reports and complaints; may serve subpoenas; may appear in court to provide testimony.
   
   
7. Performs a variety of general clerical tasks in the performance of non-hazardous duty, including typing, compiling and tabulating statistical data; operates office equipment, including standard typewriters, word processing equipment, or computer remote terminal; maintains related files and records.
   
   
8. Assists the public and sworn personnel in other non-hazardous situations as assigned.
   
   
9. Acts as backup expert latent print examiner utilizing the DOJ certified CAL-ID system.
   
   
10. Mans the substation at the West Covina Plaza in a public relations capacity by providing a variety of public information materials and answering public inquiries from walk-in visitors.
    
    
11. Performs a variety of tasks as related to the upkeep of all police vehicles including maintenance and repairs; handles the change-over of police vehicles; obtains repair estimates; and maintains maintenance records on each vehicle.

QUALIFICATIONS
Required Knowledges:

Knowledge of effective communication practices both oral and written, and the ability to deal with the public in situations requiring diplomacy and tact. Knowledge of correct English grammar, spelling, and punctuation; report writing and correspondence techniques, as well as the ability to research departmental policies, rules, instructions, laws, regulations and police literature.

Education: College level coursework in liberal arts, public administration or related field desirable.

Experience: A minimum of two years experience working in a police department or non-public safety agency with duties and responsibilities in record keeping, dealing extensively with the public, and explaining codes and regulations.

Licenses: Possession of valid California Driver's License.

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